ENVIRONMENTAL PLANNING AND DESIGN: EXPLORING URBAN RESILIENCE THROUGH E-HAILING
DOI:
https://doi.org/10.21837/pm.v22i34.1585Keywords:
Transportation, E-Hailing, Satisfaction, University Students, Travel BehaviourAbstract
Sustainable cities strive for balance in environmental health, economic vitality and social equity through efficient and resilient urban planning. Crucial to this balance, sustainable transportation systems reduce carbon emissions, ease traffic congestion and promote clean energy. Among various sustainable transportation options, e-hailing has gained global popularity, offering convenient rides through smartphone apps. This quantitative research focuses on exploring the usage patterns of e-hailing services among university students at the main campus of Universiti Sains Malaysia. A total of 392 university students were surveyed using stratified random sampling, and SPSS analysis revealed a moderate positive correlation between attitudes towards e-hailing and satisfaction with safety, price, convenience and availability. Furthermore, regression analysis confirmed significant relationships between attitude and satisfaction levels. By investigating how travel behaviour patterns and attitudes towards e-hailing influence student satisfaction, the study aims to understand e-hailing’s role as an alternative mode of transportation in enhancing overall transportation service satisfaction. These insights offer valuable guidance for transport planners, e-hailing companies and university administrations seeking to improve transportation options and student satisfaction.
Downloads
References
Adam, M., Kee, D. M., Junaina, I., Fadhilah, N., Uwais, N., Rashidi, F. A., Pandey, R. (2020). The Influence of Customer Satisfaction on Grab Services in Malaysia. International Journal of Tourism & Hospitality in Asia Pacific, Volume 3, 26-37. DOI: https://doi.org/10.32535/ijthap.v3i2.820
Arumugam, V., Ismail, M. R., & Joeharee, M. (2020). A Review and Conceptual Development of the Factors Influencing Consumer Intention towards E-Hailing Service in Malaysia. International Journal of Innovation, Creativity and Change, Volume 11, Issue 11, 224-242.
Aziz, A., & Mohamad, J. (2020). Public Transport Planning: Local Bus Service Integration And
Derek D. Wang, Assessing road transport sustainability by combining environmental impacts and safety concerns, Transportation Research Part D: Transport and Environment, Volume 77,2019, Pages 212-223, ISSN 1361-9209, https://doi.org/10.1016/j.trd.2019.10.022. DOI: https://doi.org/10.1016/j.trd.2019.10.022
Grand View Research (2023). Ride hailing services market size, share & trends analysis report by offering (E-hailing, car sharing, rental), by region (North America, Europe, Asia Pacific, Central & South America, Middle East & Africa), and segment forecasts, 2022 – 2030 Retrieve on January 2024 from https://www.grandviewresearch.com/industry-analysis/ride-hailing-services market
Hayakawa, K., & Chikaraishi, M. (2023). Modeling the impact of e-hailing services on regional public transit considering transit-dependent people. Transportation Research Part B: Methodological, 170, 91-118. DOI: https://doi.org/10.1016/j.trb.2023.02.009
Improvements In Penang, Malaysia. Planning Malaysia, 18(13).
Jais, A. S., & Marzuki, A. (2020). E-Hailing Services In Malaysia: Current Practices And Future Outlook. Planning Malaysia, 18(13). https://doi.org/10.21837/pm.v18i13.780 DOI: https://doi.org/10.21837/pm.v18i13.780
L. Acierto, J. M., H. Quilla, S. M., N. Valencia, B. J., L. Cueto, G., F. Monjardin, C. E., & Wan Mohamed, W. M. (2023). Comparative Study On Urban Transport And The Environment (Cute) Framework As Strategy For The Reduction Of Carbon Dioxide Emissions Of Road Vehicles At Zapote Street. Planning Malaysia, 21(28). https://doi.org/10.21837/pm.v21i28.1311 DOI: https://doi.org/10.21837/pm.v21i28.1311
Lim, E. S., & Fernandez, J. L. (2022). Determinants of Using Ride-Hailing Service: DOI: https://doi.org/10.22452/MJES.vol59no1.2
Evidence from Malaysia. Malaysian Journal of Economic Studies, 27–48.
Nasrudin, N., Abdullah, Y. A., & Hoon Leh, O. L. (2017). Promoting Sustainable Travel Behavior Through Transport Policy Measures. Planning Malaysia, 15(2). DOI: https://doi.org/10.21837/pm.v15i2.270
Othman, A. G., & Ali, K. (2020). Transportation and Quality of Life. Planning Malaysia, 18(13). DOI: https://doi.org/10.21837/pm.v18i13.774
Pasquali, P., Commenges, H., & Louail, T. (2022). “It’s a three-way ring”: E-hailing platforms, drivers and riders reshaping Accra’s mobility landscape. Case Studies on Transport Policy, Volume 10, 1743-1753. DOI: https://doi.org/10.1016/j.cstp.2022.07.005
Rayle, Lisa & Dai, Danielle & Chan, Nelson & Cervero, Robert & Shaheen, Susan. (2016). Just A Better Taxi? A Survey-Based Comparison of Taxis, Transit, and Ridesourcing Services in San Francisco. Transport Policy. 45. 168-178. 10.1016/j.tranpol.2015.10.004. DOI: https://doi.org/10.1016/j.tranpol.2015.10.004
Sabar, S., Dzulkalnine, N., Ahmad, S. F. S., & Ahmad, M. F. (2023). Students Satisfaction of Using E-Hailing in UiTM Puncak Alam, Selangor, Malaysia. Journal of International Business, Economics and Entrepreneurship, 8(2), 79-79. DOI: https://doi.org/10.24191/jibe.v8i2.24739
Salim, S., Sanik, M. E., Nor, A. H. M., Salman, M. A. H., Osman, M. H., & Abdullah, M. I. S. (2021). Behaviour of Passengers by E-Hailing Services and Public Transportation in Malaysia. Journal of Advanced Transportation, 2(2), 60-69.
Taber, K. S. (2018). The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education. Research in Science Education, 1273–1296. DOI: https://doi.org/10.1007/s11165-016-9602-2
Ubaidillah, N. Z., Yi, C. Y., Hassan, M. K. H., Ali, S. S. S., & Hwang, J. Y. T. (2019). The determinants of Generation Z intention to use the Grab e-hailing services. Internafional Journal of Academic Research in Business and Social Sciences, 9(11), 483-495. DOI: https://doi.org/10.6007/IJARBSS/v9-i11/6570
Downloads
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 Unported License.
Copyright & Creative Commons Licence
eISSN: 0128-0945 © Year. The Authors. Published for Malaysia Institute of Planners. This is an open-access article under the CC BY-NC-ND license.
The authors hold the copyright without restrictions and also retain publishing rights without restrictions.