E-PAYMENT AT THE LOCAL GOVERNMENT LEVEL: A STUDY OF MAJLIS BANDARAYA SHAH ALAM AND MAJLIS DAERAH KAMPAR

Authors

  • Rustam Khairi Zahari Kulliyyah of Architecture and Environmental Design INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA
  • Raja Noriza Raja Ariffin Faculty of Economics and Administration UNIVERSITY OF MALAYA
  • Nurhawani Zamin Economic Planning Unit PRIME MINISTER'S DEPARTMENT
  • Noorzailawati Mohd Noor Kulliyyah of Architecture and Environmental Design INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA

DOI:

https://doi.org/10.21837/pm.v12i3.130

Keywords:

Urban morphology, GIS, Remote sensing, urban planning, urban governance

Abstract

Information and Communication Technology (ICT) adoption through the implementation of electronic government (e-Government) helps improves local authority‘s service delivery for the benefit of the community. Many of the local authorities have adopted the online payment method for the assessment rate collection. Despite the notion that e-Government increased productivity and improved efficiency, citizen‘s usage is still considered minimal and has been comparatively low especially in services involving transactional. This study investigates the factors influencing the usage of online payment method in local authority‘s assessment rate collection. Data for this study was collected through questionnaire, interview and document analysis. The findings showed that perceived usefulness, perceived ease of use, perceived risk, payment receipt issuance and income level seem to influence user‘s intention to adopt the online payment method.

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Published

2014-07-30

How to Cite

Zahari, R. K., Raja Ariffin, R. N., Zamin, N., & Mohd Noor, N. (2014). E-PAYMENT AT THE LOCAL GOVERNMENT LEVEL: A STUDY OF MAJLIS BANDARAYA SHAH ALAM AND MAJLIS DAERAH KAMPAR. PLANNING MALAYSIA, 12(3). https://doi.org/10.21837/pm.v12i3.130

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