WHERE DO BIKE LANES WORK BEST? ALTERNATIVE PRIORITIES FOR IMPROVING BIKE LANE SERVICE PERFORMANCE IN URBAN AREA
DOI:
https://doi.org/10.21837/pm.v24i43.2135Keywords:
Bike lanes, service performance, Importance Performance Analysis (IPA), Quality Function Deployment (QFD)Abstract
As one of East Java's largest cities, Malang has significant potential for developing bike lanes and eco-friendly transportation. Although a bike lane has been installed on Jalan Besar Ijen, its use remains suboptimal due to several service issues. This study aims to identify priority recommendations for improving bike lane performance on Jalan Besar Ijen using questionnaire-based data collection. Importance Performance Analysis (IPA) is applied to assess service performance, followed by Quality Function Deployment (QFD) to formulate recommendations. The combined findings yield three priorities: (1) installing bicycle lane traffic signs at key locations, (2) establishing protected bike lanes, and (3) providing user-friendly bicycle parking spaces.
Downloads
References
Amin, N. F., Garancang, S., & Abunawas, K. (2023). Konsep Umum Populasi Dan Sampel Dalam Penelitian. Jurnal Pilar: Jurnal Kajian Islam Kontemporer, 14(1), 15–31. https://doi.org/10.21070/2017/978-979-3401-73-7
Delbosc, A., Goh, Z. S., Naseri, M., & Powers, T. (2025). Can curbside bicycle lanes buffer COVID-19 ridership losses? A case study from Melbourne, Australia. Transportation Research Part A: Policy and Practice, 195, 104438. https://doi.org/10.1016/j.tra.2025.104438
Dirga, F. H., Tosungku, L. O. A. S., & Fatimahhayati, L. D. (2023). Analisis Kualitas Pelayanan Menggunakan Metode Servqual Dan Importance Performance Analysis (IPA) (Studi Kasus: PDAM Tirta Tuah Benua Kutai Timur). Jurnal Teknik Industri, 9(1).
Dwi Ratnaningsih. (2022). Perencanaan Jalur Sepeda Di Jalan Soekarno Hatta Kota Malang. Jurnal Teknik Ilmu Dan Aplikasi, 3(2), 125–129. https://doi.org/10.33795/jtia.v3i1.86
Enrico, K., & Riani, D. (2021). Lingkungan Universitas Palangka Raya. 5, 45–53.
Fadly, G., Widodo, S., & Mayuni, S. (2020). Analisis Efektivitas Lajur Khusus Sepeda pada Kawasan Perkotaan Pontianak Studi Kasus (Jalan Gusti Sulung Lelanang - Kh. Ahmad Dahlan - Johar - Hos Cokroaminoto). Jurnal PWK, Laut, Sipil, Tambang, 7(1), 1–8.
Faisal, M., & Adhitama, M. S. (2018). Aktivitas Jalur Pedestrian pada Koridor Jalan Ijen , Malang. Jurnal Mahasiswa Jurusan Arsitektur, 6(3).
Ganiron, T. U., Ecija, B. M. A., Quisao, S. L. F., & Romero, H. L. E. (2024). Bicycle Lanes Design for Road User Safety. Design, Construction, Maintenance, 4, 52–58. https://doi.org/10.37394/232022.2024.4.6
Harris, M. S., Harvey, J., Roberts, L., Lee, J. B., & Pettit, C. (2025). Community perceptions on the contribution of bicycle paths to street quality in cities new to cycling infrastructure. Case Studies on Transport Policy, 21, 101560. https://doi.org/10.1016/j.cstp.2025.101560
Kurniasih, D. (2023). Pemenuhan Jaminan Perlindungan Pesepeda di Kota Sepeda. Hakim: Jurnal Ilmu Hukum Dan Sosial, 1(3). https://doi.org/10.51903/hakim.v1i3.1318
Mahendra, I. M. D. R. (2023). Sejarah dan Fakta Unik Jalan Ijen, Jejak Peninggalan Belanda di Kota Malang. https://tugumalang.id/sejarah-dan-fakta-unik-jalan-ijen-jejak-peninggalan-belanda-di-kota-malang/
Mahmudan. (2023). Empat Tahun, Kota Malang Punya 18 Titik Jalur Sepeda. Radar Malang. https://radarmalang.jawapos.com/kota-malang/811091784/empat-tahun-kota-malang-punya-18-titik-jalur-sepeda
Makatita, G. G., Ratuna, M., Pertiwi, D., & Syahzuni, B. (2025). Pengaruh Kesadaran Lingkungan Dan Green Transportation Terhadap Dampak Perekonomian. Jurnal Riset Akuntansi Politala, 8(1), 188–198. https://doi.org/10.34128/jra.v8i1.428
Mardalena, O., & Andryani, R. (2021). Analisis Kualitas Layanan Website Pada Universitas Terbuka Palembang Menggunakan Metode Webqual 4.0 Dan Importance Performance Analysis (IPA). Journal of Information Systems and Informatics, 3(4), 615–633. https://doi.org/10.51519/journalisi.v3i4.204
Marditama, A., & Santosa, W. (2022). Penentuan Tingkat Pelayanan Lajur Sepeda Di Jalur Dago Kota Bandung. Jurnal Transportasi, 22(3), 181–190.
Margiandistira, G. B. A., Waloejo, B. S., & Sutikno, F. R. (2023). Evaluasi Kinerja Operasional Dan Kinerja Pelayanan Angkutan Kota Batu Trayek Bjl Dan Bg. Planning for Urban Region and Environment, 12(2), 45–56.
Márquez, L., Cantillo, V., & Arellana, J. (2021). How do the characteristics of bike lanes influence safety perception and the intention to use cycling as a feeder mode to BRT? Travel Behaviour and Society, 24, 205–217. https://doi.org/10.1016/j.tbs.2021.04.005
Ong, J. O., & Pambudi, J. (2014). Analisis Kepuasan Pelanggan Dengan Importance Performance Analysis Di Sbu Laboratory Cibitung Pt Sucofindo (Persero). J@Ti Undip : Jurnal Teknik Industri, 9(1), 1–10. https://doi.org/10.12777/jati.9.1.1-10
Malang City Government (2020). Pemkot Malang Akan Perbanyak Jalur Khusus Sepeda. https://malangkota.go.id/2020/12/22/pemkot-malang-akan-perbanyak-jalur-khusus-sepeda/
Praditya, N., Rahmadona, E., Sudarmadji, S., & Pratama, A. S. (2021). Karakteristik Pengguna Sepeda Lipat Terhadap Pemilihan Moda Transportasi Di Kota Palembang. Bearing : Jurnal Penelitian Dan Kajian Teknik Sipil, 6(4), 218–225. https://doi.org/10.32502/jbearing.3216202064
Prasetyo, A., Nugroho, M. W., Amudi, A., & Yulianto, T. (2020). Kajian Awal Perencanaan Lajur Khusus Sepeda Dengan Menggunakan Metode IPA (Importance Performance Analysis) dan SWOT. Publikasi Riset Orientasi Teknik Sipil (Proteksi), 2(2), 41. https://doi.org/10.26740/proteksi.v2n2.p41-47
Rizkilawati, N., Fajriaty Ramadhani, M., Fitria Andriani Maryam, E., Sasqia Azzahra, F., Adrian Lanoghan Tarigan, B., Aziz Husyairi, K., & Nur Ainun, T. (2024). Analisis Kepuasan Konsumen Berbasis Metode Importance Performance Analysis (IPA) terhadap Hagu Coffee & Space Kota Bogor. Journal of Comprehensive Science (JCS), 3(5). https://doi.org/10.59188/jcs.v3i5.701
Romadhon, R. A., & Murwadi, H. (2023). Evaluasi Layanan Jalur Sepeda pada Rute Jalan Ryacudu Kota Bandarlampung. MARKA (Media Arsitektur Dan Kota) : Jurnal Ilmiah Penelitian, 6(2), 75–84. https://doi.org/10.33510/marka.2023.6.2.75-84
Sari, Y. L. (2021). Analisis Kualitas Sistem Knowledge Management Metode Quality Function Deployment (Studi kasus:PT.Pupuk Sriwidjaja Palembang). Matics, 12(2), 104–110. https://doi.org/10.18860/mat.v12i2.9567
Sihotang, F. P., & Oktarina, R. (2022). Penggunaan Metode Importance Performance Analysis (IPA) dan Customer Satisfaction Index (CSI) dalam Menganalisis Pengaruh Sistem E-Service Terhadap Tingkat Kepuasan Pelanggan. Jurnal Teknologi Sistem Informasi, 3(1), 1–12. https://doi.org/10.35957/jtsi.v3i1.2439
Suryabrata, I. M. S., & Suartika, G. A. M. (2025). Optimalisasi Program Pengembangan Jalur Sepeda Berbasis Keberlanjutan di Kota Denpasar. Jurnal Pembangunan Wilayah Dan Kota, 21(2), 229–246. https://doi.org/10.14710/pwk.v21i2.68756
Suryono, T. A., Rahayu, P., & Rini, E. F. (2020). Tingkat Kesiapan Kota Surakarta sebagai Kota Nyaman Bersepeda. Desa-Kota, 2(1), 100. https://doi.org/10.20961/desa-kota.v2i1.32260.100-116
Wibowo, A. A., Prawatya, Y. E., & Uslianti, S. (2021). Rancang Bangun Alat Pemanggang Daging Sistem Tuas Menggunakan Metode Quality Function Deployment Dan Pendekatan Antrophometri. Jurnal Teknik Industri Universitas Tanjungpura, 5(1), 170–177.
Windarni, I. P., Wulandari, A., & Hernovianty, F. R. (2018). Tingkat Keinginan Masyarakat Menggunakan Jalur Sepeda di Kota Pontianak. 1–14.
Wisudawati, N., Irfani, M. G., Hastarina, M., & Santoso, B. (2023). Penggunaan Metode Importance-Performance Analysis (IPA) Untuk Menganalisis Kepuasan Masyarakat Terhadap Pelayanan Administrasi Kependudukan. Integrasi : Jurnal Ilmiah Teknik Industri, 8(1), 32–39. https://doi.org/10.32502/js.v8i1.5969
Younes, H., Andrews, C., Noland, R. B., Xia, J., Wen, S., Zhang, W., Metaxas, D., Von Hagen, L. A., & Gong, J. (2024). The Traffic Calming Effect of Delineated Bicycle Lanes. Journal of Urban Mobility, 5, 100071. https://doi.org/10.1016/j.urbmob.2024.100071
Yuliana, L., & Mayasari, I. (2022). Pelatihan Desain Produk Dengan Metode Quality Function Deployment. Jurnal Abdi Masyarakat Multidisiplin, 1(1).
Zahra, P., & Hanifa, F. H. (2021). Analisis Kualitas Layanan Dengan Menggunakan Metode Importance Performance Analysis (Ipa) Studi Pada Pengunjung Plasa Telkom Putri Hijau Medan Tahun 2021. E-Proceeding of Applied Science, 7(4).
Zaini, A. K., Fadillah, M. A., & Muttaqin, M. Z. (2024). The Implementation of Bicycle Lanes in Pekanbaru City. International Journal of Multidisciplinary Approach Research and Science, 2(02), 973–993. https://doi.org/10.59653/ijmars.v2i02.842
Downloads
Published
How to Cite
Issue
Section
License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 Unported License.
Copyright & Creative Commons Licence
eISSN: 0128-0945 © Year. The Authors. Published for Malaysian Institute of Planners. This is an open-access article under the CC BY-NC-ND license.
The authors hold the copyright without restrictions and also retain publishing rights without restrictions.